Hi, my name is Anna
I’m a Service Designer, and my passion is to help make people's lives better and I understand that innovation combined with empathy is the way to do that.
I have been working as a Service Designer for over 4 years and I have a degree in International Relations from PUC Minas, a postgraduate degree in Project Management and in UX Design and I’m currently studying User Experience Design at PUC-RS.
In my portfolio I will show some of the projects that I have worked on, in different areas and markets (confidential data has been suppressed due to NDA contracts).
Service Design projects
Market and trend research
Customer journey mapping
Designing and facilitating workshops
Conducting in-depth interviews
Conducting usability tests
Facilitating focus groups
Creating personas
